Terms & Conditions
- LEGAL CAPACITY
- PAYMENT POLICY
- FULL PAYMENT BOOKINGS
- DEPOSIT BOOKINGS
- PAY AT HOTEL BOOKINGS
- ONLINE CONFIRMATION
- CANCELLATION / MODIFICATION POLICY
- NO SHOW
- IF RESERVATIONS CANNOT BE HONOURED BY THE HOTEL
- COMPLY BY HOTEL POLICIES
- LIMITATION OF LIABILITY
- DATA SECURITY AND PRIVACY
- AMENDMENTS TO TERMS & CONDITIONS
- LAW & JURISDICTION
We will not accept reservations from minors. You warrant that you are 18 years of age or over and that you have the legal capacity to use this website. You further warrant that all personal information submitted during reservation process is correct and that you accept financial responsibility for all transactions made under your name.
Reservations should not be made with fictitious names. We cannot be held responsible if a reservation which is made in a fictitious name cannot be later amended to a non-fictitious name; or if your reservation is not honored by us, or you are charged with No Show charges.
You agree to use this reservation system to make legitimate reservations only and shall not use this reservation system for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations or any reservations in anticipation of demand.
We accept payments by credit and debit cards. You are required to enter a valid credit card or debit card number when making a reservation. All credit/debit card charges will appear on your credit/debit card statement as, “Neolution Private Limited” or the name of the hotel company.
The credit/debit card holder must be in the traveling party. Your booking shall not be honored by the hotel if the card-holder is not present at the time checking in. At the time of checking in, the hotel shall cross-check the name of the credit/debit card holder against the Passport, ID, Booking Details and Credit Card to make sure the card-holder is in the traveling party and shall maintain documentary evidence as proof.
Your card will be charged for the entire value of the booking at the time of reservation. Any written cancellations prior to arrival will be refunded according to hotel’s cancellation policy. No-shows will be charged the entire amount of the booking.
This facility might be available for a certain limited duration and limited room types. If available,
1.) The Deposit is a non-refundable payment.
2.) The balance payment must be made according to the chosen payment option. If the payment is not done by the due date the booking will be taken as canceled.
Valid credit card details are taken as a guarantee of the booking. The full amount will be charged upon arrival. For Cancellations or No-Shows, the card shall be charged according to applicable hotel policy.
Prices can be viewed in your preferred currency type, based on your nationality. The currency in which your card will be charged is displayed at the time of booking. We reserve the right to change prices at any time before you make your reservation.
Once you confirm a reservation online, an instant online confirmation email will be sent to you with a reference number.
Although great care is taken by us to ensure that our systems contain accurate data on hotel’s availability, very rarely sometimes due to no omission, fault or negligence on our part we may not be able to confirm your reservation. You agree that we cannot be held liable for the non-confirmation of your reservation if such non-confirmation was due to no omission, fault or negligence on our part.
In a very rare event, when we are unable to honour a confirmed booking, we shall inform you as soon as we get to know about it, and refund the amount which was debited from your credit card (if any) within a period of five (5) working days from the date the charge was made on your credit card in relation to the reservation. Please note that subsequent to us refunding the money to your card, the relevant Bank would take three (3) working days to settle the same.
All cancellations/modifications must be informed in writing. They shall be dealt according to hotel’s policy effective at the time of booking.
We have no liability to refund if your booking is canceled as a result of unusual and unforeseeable circumstances beyond our control by force majeure, the consequences of which could not have been avoided even if reasonable due care had been exercised.
Such force majeure events include war, riot, fire, civil strife, commotion, industrial action, governmental authority, terrorist activity, natural or nuclear disaster, adverse weather conditions, acts of God or other conditions amounting to force majeure. In the event of force majeure, we will also not pay any consequential losses or additional costs. The Cancellation Policy does not apply in a force majeure situation.
If you do not arrive to make use of the booking on the date on which you specified as the date of arrival when making the reservation, we are unable to guarantee your reservation and additionally, you will incur a 'No Show' charge.
In the rare case of inability to make available the accommodation due to unavoidable circumstances, we will provide the option of either:
(i) alternative accommodation of equivalent or superior quality of the original one booked; or
(ii) cancellation of your reservation with a FULL refund of monies paid for the booking in question.
All requests for a refund must be informed to us before the last day of the reservation and must be received by us in writing with supporting documentation within 14 days from then. We will consider requests for refunds on a case by case basis.
The exchange rate at the time of refunding will be the current exchange rate. Thus the amount refunded may vary from the amount paid by you, at the time of making the booking due to such exchange rate variations.
The content posted on this website is for information purposes only and is published in good faith. Although great care is taken by us to ensure that the literature and content posted is accurate, instances may occur where services and facilities of the accommodation, as published may be changed or withdrawn. We disclaim all liability for such changes/omissions to the services or facilities published or any damages or expenses resulting from the aforesaid changes or withdrawals.
We expressly reserve the right to modify invoices or cancel reservations resulting from obvious erroneous mistakes in prices and/or descriptions published on our website. However, you will be informed immediately upon discovering any such error.
You agree to accept responsibility for any damage to the accommodation and effects caused by you or a member of your party. In such an event upon being notified by us, you will reimburse us for any such damage caused, before you end your stay.
We reserve the right to terminate your holiday and/ or that of any member of your party based on any act of misconduct by you or any member of your party. In such an event full cancellation charges will apply and no refund will be made. Moreover, we will be under no obligation to pay compensation or meet any costs or expenses, you or any member of your party may incur as a result of the reservation being terminated.
During your stay at the accommodation, you and your party shall agree to comply with hotel policies. For example, with this reservation, you shall not bring the Pets, pillows, bed sheets, duvets or other items of bedding, and any electrical appliances and/or equipment for heating and/or cooking purposes, to the hotel.
These Terms and Conditions contain some exclusions and limitations of liability. If any part of the Terms and Conditions proves to be invalid or unenforceable, the rest of the Terms and Conditions will remain valid. The invalid or unenforceable part will be deemed as supplanted by an enforceable and valid form conveying the same meaning.
The security and privacy of your personal information is important to us.
When you enter sensitive information such as credit card number on our registration or booking forms, we encrypt that information using secure socket layer technology with extended validation (SSL with EV). This technology, utilized by most popular browsers, including Firefox, Chrome, Safari and Microsoft Explorer, allows us to use the most advanced encryption tools necessary to protect information transmitted between your computer and our server. Through encryption, the personal information you enter, including your name, address, and credit-card information etc, is converted into code that is then securely dispatched over the Internet. Furthermore, SSL together with EV, places the trust levels of this system at a higher rank.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
As with most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click--stream data.
We use this information, which does not identify individual users, to analyze trends, to administer the systems, to track users' movements around the system and to gather demographic information about our user base as a whole.
When you make an online reservation through us, we request certain personally identifiable information from you in order to arrange individual reservations. We may share your information with certain third parties such as hotels, with which you made the reservation, the online payment gateway provider, the acquiring bank, and our software engineering center, in order to book your service; to conduct surveys and to direct pertinent marketing promotions to you (the latter is only if you have not opted out to receive emails of our special promotions).
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser. We set a persistent cookie to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
We store information that we collect through cookies, log files, clear gifs, to create a "profile" of your preferences. We tie your personally identifiable information, and your lodging reservation history, to the information in the profile, in order to improve the content of the system for you.
We do our best to preserve user data security and privacy. Although great care is taken by us there may be breaches of data security and privacy, due to no intentional fault on our part. We disclaim all liability for any such breaches in data security or privacy, and any damages or expenses resulting from any such breaches.
We reserve the right to change these Terms and Conditions under which the reservation is offered and you agree to accept and be bound by these terms and conditions that are in effect at the time of your use of this website.
These Terms and Conditions are governed by the laws of Sri Lanka and its courts have exclusive jurisdiction in all disputes arising out of or relating to your reservation with us.